It also supports joiningunjoining of any call centers you are a member of as well as. For the small to medium sized business, broadsoft offers the ability to start with simple call center software, best for a business that needs to get a small call center and customer service operation up and running quickly and costeffectively. Faq broadsoft call center maxwell 10 gigaset pro public. Broadsoft broadworks integration guide tango networks. Broadworks and broadworks assistantenterprise, broadworks call center. Any technical documentation that is made available by grandstream networks, inc. Broadworks feature overview through release 15 descriptions of the features up to and including release 15 of br oadworks are provided below in the following major categories. Broadworks call center guide table of contents log into call center configuration settings page 3 change your password.
Use call notify to send the user an email notification when they receive a call that meets predefined criteria for example, from a specified phone number. May 10, 2012 the service provider, broadworks call center is a purposebuilt cloudbased solution. The call center reports guide lists the available reports in broadworks release 21. Page 3 of 104 document revision history version reason for change 1. Clearstar cloudbased business phone system mobilelink. Offered on a standard, compliant, multitenant platform, broadworks call center provides advanced. Call center broadworks call center c o n f i g calls logged in logged out overflow routing policy admin web portal call center broadworks call center provides an integrated, fullfeatured solution with all the. Mar 25, 2018 broadworks call center delivers a comprehensive call center solution to our small and medium enterprise sme clients. Page 3 of 152 document revision history release version reason for change. It supports the full set of call handling functions, acd state management, integration of multiple directories, outlook integration, and other features required in large call centers. Broadsoft reserves the right to make changes without prior notice. Call control for broadworks allows you to originate calls from your android phone through your broadsoft broadworks powered desk phone and enables easy control of remote office, broadworks anywhere, dnd and call forwarding settings while on the move. Admin portal enterprise portal call center configuration. Call priority settings calls in a call center are normally sent to agents in the order that they enter the queue and based on the priority assigned to the calls based on the call center or alternate number they dialed.
For the feature work in ucx integrator client there must be at least one dnis number configured against the call center, the make outgoing call as option must be selected ticked and the broadworks call center type must be premium. This intro call center guide you will find information on getting started, explore workplace, call console, contacts panel, call states and actions, call action. See how be the match, in partnership with eplus, harnesses ciscos secure collaboration technology to save more lives, faster than ever. Broadworks call recording interface guide release 20. This document is designed as a guide to the various different call center reports that are available from the unity call center supervisor application.
This feature should only be used when you answer a call at one phone, but need to finish the conversation. The purpose of the call control app is to provide you with access to your office phone and to be able to remote control the settings of the office phone it is build to work with phone system hosted on a. Page 3 of 97 document revision history version reason for change 1. Call center membership activatedeactivate agents in queues join allowdisallow agents to change membership status. Page 3 of 87 document revision history release version reason for change date author. Call control v2 allows you to originate calls from your smartphone through your broadsoft broadworks powered desk phone and enables easy control of remote office, broadworks mobility, broadworks anywhere, dnd and call forwarding settings while on the move. Vonage enterprise portal user guide access the vonage enterprise portal to configure call forwarding. Page 3 of 152 document revision history release version reason for change date author 17. Grandstream networks gxp14xx configuration manual pdf download.
The system will use a data connection to login and initiate the call, but the actual audio will use your cellular voice network. Select the user to add the shared call appearance to by selecting edit next to the user that will be. Broadsoft partner configuration guide yealink sipt4x ip phone july 2017 document version 1. The call history can be filtered by all or missed calls. Broadworks call center virtual call center hosted voip. Broadworks hosted thin call center agentsupervisor user. For the feature work in ucx integrator client there must be at least one dnis number. The call center agent client is designed to support the needs of call center agents in any environment. Allows any user agent or supervisor to provision an. Miarec allows service providers to quickly deploy and offer profitable missioncritical call recording functionality as a part of their service offering. Page 5 of 101 release version reason for change date author 16.
Trademarks broadworks and broadworks assistantenterprise, broadworks call center. The purpose of the call control app is to provide you with access to your office phone and to be able to remote control the settings of the office phone it is build to work with phone system hosted on a broadsoft broadworks switch, and all phone numbersextensions on a broadsoft broadworks switch comes with a set of credentials incl. Pentagon family assistance center call center operation a. This is generally referred to as extension mobility. Log into call center configuration settings page 3. Call center instances are also referred to as queues in this guide b. Broadworks enhanced call center client your guide to bluip. Acd calls mean incoming calls into the call centerqueue c. The call center service builds on the basic hunt group service to provide a complete, businessready application.
Protocol sip to communicate with broadworks for call control. Call control for broadworks allows you to originate calls from your android phone through your broadsoft broadworks powered desk phone and enables easy control of remote office, broadworks. This feature should only be used when you answer a call at one phone, but need to finish the conversation on another phone if you have the broadworks anywhere feature, you should never have to park a call. Service providers can offer businesses a hosted call center. Distinctive ringing for acd calls 4 alert options agent mobility deliver call to alternate device shared call appearance, remote office, broadworks anywhere. Gxv32403275 broadworks call center configuration user guide page 16 of 18 execute the hoteling featuer an important element of the broadworks call center solution is the flexibility for an agent to receive calls regardless of their location. Call park allows you to virtually park a call and then pick that call back up at any phone. For more information on the reports available in call center, see the broadworks call center reports guide. Call center broadworks call center c o n f i g calls logged in logged out overflow routing policy admin web portal call center broadworks call center provides an integrated, fullfeatured solution with all the benefits ofthe broadworks advanced voice and multimedia applications. Users can easily click on a phone number in their call history to originate a call. End user guides home yealink cpe release announcement mpp end point maintenance my phone next agentsupervisor user guide 40ca590600 20 broadsoft, inc. Broadworks hosted thin call center agentsupervisor user guide. Miarec service provide edition is a multitenant call recording solution for service providers, using broadsoft broadworks platform to offer hosted telephony services.
Improve your roi with experts who can take your solution to the next level. The screenshot below shows the broadworks configuration related to the ucx integrator client outgoing as feature. Multitenant call recording solutions for broadsoft. Avaya j169 instructions for use manual pdf download. What features are available to call center agents and which seat type do i need. Broadsoft premium call center using dnis, then unity will automatically change. Page 5 of 157 release version reason for change date author 18. Page 4 release version reason for change date author 14. Hence, call centers inherit all of the characteristics of the hunt group service and are also provided with sophisticated call handling features like queuing, music on hold, and so on. The alternate phone number that you want to use for broadworks anywhere. The call console is where you manage your current calls.
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